Terms of Service

Topmovers Logistics provides the following services:

• Local moving within Abuja and FCT
• Long-distance and interstate moving across Nigeria
• Office and commercial relocation
• Professional packing and unpacking
• Furniture delivery and assembly
• Short-term and long-term storage
• Live GPS shipment tracking via our website

All services are subject to availability, confirmation, and the terms stated in the quotation provided to you before your move.

2.1 Quote validity. All quotes provided by Topmovers Logistics are valid for 7 days from the date of issue unless otherwise stated. Prices are based on the information you provide at the time of enquiry.

2.2 Accurate information. You are responsible for providing accurate details about the volume of items, access conditions, floor levels, stairs, and any fragile or high-value items. Failure to disclose relevant information may result in additional charges or inability to complete the move on the day.

2.3 Confirmation. A booking is only confirmed once you receive written or verbal confirmation from Topmovers Logistics. Submitting an online form or WhatsApp message does not guarantee availability until confirmation is given.

2.4 Price changes. If the actual scope of the move differs significantly from what was quoted — for example, significantly more items than stated, additional floors, or access difficulties not mentioned — we reserve the right to revise the price before proceeding. We will always discuss this with you before making changes.

3.1 Cancellation by you.

• Cancellations made 48 hours or more before the scheduled move date: no cancellation fee.
• Cancellations made 24–48 hours before the move: a fee of 20% of the quoted price may apply to cover crew preparation costs.
• Cancellations made less than 24 hours before the move, or on the day: a fee of up to 50% of the quoted price may apply.

3.2 Rescheduling. You may reschedule your move at no extra charge if you give at least 48 hours notice, subject to availability. Rescheduling requests with less notice will be accommodated where possible but may incur a small rescheduling fee.

3.3 Cancellation by us. In rare circumstances — such as vehicle breakdown, severe weather, or force majeure — we may need to cancel or reschedule your move. We will notify you as early as possible and offer a full refund of any deposit paid, or a reschedule at no additional charge.

4.1 Preparation. You are responsible for ensuring that all items to be moved are adequately prepared before our crew arrives — including disconnecting appliances, draining hoses, and securing loose parts of furniture.

4.2 Prohibited items. We cannot transport the following items:

• Flammable, explosive, or hazardous materials (including gas cylinders and petrol-powered equipment with fuel)
• Illegal substances or items
• Live animals or plants
• Perishable food items
• Cash, legal documents, passports, or irreplaceable personal items (we strongly advise transporting these yourself)

4.3 Access. You must ensure reasonable access to the property for our vehicles and crew. This includes parking arrangements, lift access, and notifying building management if required. Additional time or costs arising from access difficulties not disclosed at booking may be charged.

4.4 Presence on the day. You or a trusted representative must be present at both the pickup and delivery locations to oversee the move and sign off on completion.

4.5 Valuable items. We recommend that jewellery, cash, important documents, and irreplaceable personal items are transported by you personally rather than included in the move.

5.1 Care of your belongings. Our crew will handle your belongings with reasonable care. We use blankets, straps, bubble wrap, and other protective materials as appropriate.

5.2 Punctuality. We aim to arrive within the agreed time window. Traffic, weather, or circumstances beyond our control may occasionally cause delays. We will notify you by phone or WhatsApp if we are running late.

5.3 Professional conduct. All Topmovers staff are trained, uniformed, and expected to conduct themselves professionally at all times. If you experience any conduct issues, please contact us immediately.

5.4 Live GPS tracking. Where a shipment has been assigned a tracking number, we will do our best to ensure GPS tracking is active during transit. Tracking availability depends on mobile network coverage and driver app functionality. We cannot guarantee uninterrupted GPS signal at all times.

6.1 Reporting damage. Any damage to your property or belongings must be reported to us at the time of delivery or within 24 hours of the move being completed. Claims reported after this period may not be accepted.

6.2 Evidence. When reporting damage, please provide photographs and a written description of the damaged items. This helps us resolve your claim as quickly as possible.

6.3 Limitation of liability. Our liability for loss or damage is limited to the reasonable cost of repair or replacement of the specific item(s) damaged, up to the total value of the move quoted. We are not liable for:

• Items packed by the customer themselves, unless the damage resulted from our crew's negligence
• Pre-existing damage not noted before the move
• Damage to items of exceptional value not declared at booking (e.g. antiques, artwork, electronics over ₦500,000 in value)
• Indirect losses such as loss of income, loss of use, or consequential loss
• Damage caused by force majeure — including but not limited to flooding, fire, civil unrest, road accidents not caused by our negligence

6.4 No insurance. Topmovers Logistics does not currently hold a formal transit insurance policy. If you have high-value items, we strongly recommend you arrange your own contents or transit insurance before the move. We will provide receipts and documentation to support any such claims if required.

7.1 Payment methods. We accept payment by bank transfer, cash, and mobile money transfers (Opay, Palmpay, Kuda, and similar services). Payment details will be confirmed in your booking or invoice.

7.2 Part payment of 80% has to be paid on or before the day of loading. A balance of 20% will be paid as soon as the truck arrives at the destination point in advance.